Troubleshooting Guide

Quick steps to resolve common issues. If problems persist, our support team is here to help.

Open Portal (10.0.0.1)Contact Support

FTTH Modem

No Internet Connection

FTTH Modem

Slow Browsing

WiFi Voucher Users

Always-On WiFi

Before You Contact Support

FTTH Users

Account name & registered address
Modem lights status (colors)
Recent speed test results
Date issue started
Any error messages seen

WiFi Voucher Users

Voucher code (last 6 digits)
Portal screenshot showing issue
Device type (phone, laptop, etc.)
WiFi location / hotspot floor
When issue started

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